Please email us at email@example.com with your order number and the change you would like to make.
If any item in your order has a cracked jewel case (the clear DVD or CD case), contact us and we will ship you a replacement case at no extra charge.
Note: Replacement items will be shipped at the cost of Random Space, except orders where an incorrect shipping address or other information has been provided.
For information on shipping times, please refer to our Shipping and Returns page.
Please contact us with details of the item you wish to refund or exchange.
Note: Shipping charges will only be refunded in the case of a Random Space error. If you have changed your mind about your purchase, all return shipping charges are the responsibility of the customer.
Please refer the product details on each product listing for the region code of the item.
If you are unsure if the item is compatible with your country, please feel free to contact us.
As a first step, try cleaning the disc with a lint free cloth and try play the disc again. If it still isn’t working you may need to update the firmware of your player. Please refer to the instruction manual for your machine.
Please note: DVD players will not play Blu-ray discs.
For customers receiving goods outside Australia, import duties and/or taxes may be levied by the local country's authorities. These duties cannot reasonably be ascertained by Random Space when purchasing goods on our website. Therefore the recipient of the goods is responsible for paying these duties to the local country's authority.
Please be aware that the presence of COVID-19 may cause significant delays in delivery.