If your order is lost during shipment please contact us and we will endeavour to ship a replacement as soon as possible (depending on product availability); however, in order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your order. It's also vital to ensure that you have provided us with the correct shipping address.
Note: Replacement items will be shipped at the cost of Random Space, except orders where an incorrect shipping address or other information has been provided.
If the item you purchased is region compatible with your machine, it may be an issue with your machine or the disc.
As a first step, try cleaning the disc with a lint free cloth and try play the disc again. If it still isn’t working you may need to update the firmware of your player. Please refer to the instruction manual for your machine.
Please note: DVD players will not play Blu-ray discs.
Random Space Media is required to place a Customs Declaration on all goods shipped to customers outside Australia. The declaration will disclose the correct monetary value of the content.
For customers receiving goods outside Australia, import duties and/or taxes may be levied by the local country's authorities. These duties cannot reasonably be ascertained by Random Space when purchasing goods on our website. Therefore the recipient of the goods is responsible for paying these duties to the local country's authority.